Refund policy
1. Overview
We hope you love your order, but if something isn’t quite right, here’s how returns and refunds work.
2. Return Window
You must notify us of a return within 14 working days from the day you receive your item.
3. Eligibility
- Items must be in their original condition (unused, unwashed, and with all packaging intact).
- Sale items are returnable unless otherwise stated.
- If an item is damaged or faulty, we’ll replace or refund it once we receive photographic or physical proof.
4. How to Request a Return
To initiate a return, please email us at hello@papergoods.co.uk with:
- Your name and contact details
- Your order number
- The item(s) you’d like to return
- The reason for return
We’ll reply with return instructions and the return address.
5. Return Shipping
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The cost of return shipping is covered by the customer unless the item is faulty or incorrect.
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We recommend using a tracked service so you have proof of posting.
6. Refunds & Exchanges
- Refunds will be processed within 7 business days of us receiving your returned item.
- Refunds will be issued to the original payment method.
- Exchanges are available, once we’ve received the original item, we’ll send your replacement.
7. Damaged or Faulty Items
If your order arrives damaged or faulty:
- Contact us immediately with photos of the issue.
- We’ll arrange a replacement or refund.
- If we ask you to return the item, we’ll cover return shipping.
8. Contact Details
Paper Goods, 2 Barnes Gardens, Dronfield Woodhouse, S18 8WF,
Email: hello@papergoods.co.uk
